Questions and answers
A short guide to switching over, your data, the price and how your clients work with the system
Switching over
We already have a CRM (for example Bitrix24). Why change?
In a general-purpose CRM you build the immigration process yourself or through an integrator: case stages, wezwanie deadlines, questionnaires, a client portal. In LegalizeHub all of that is already there and adapts to the way your firm works. A detailed comparison across six points is on the home page of the site. Clients can be loaded from Excel.
How long does it take to get started?
You can start working on day one: the immigration process is already built in, and you only set the stages up for your firm. Clients are moved over from Excel with one import. The first month is free, so you can enter real clients and see how it works without any pressure.
Can we move our clients over from Excel?
Yes, you can import clients from Excel. It also works the other way: the client list with card data can be exported to Excel at any time; other data and files we hand over on request. If your spreadsheet has an unusual structure, write to us and we'll suggest how to prepare it.
We have our own way of working. Will it fit?
Yes. Stages are set up separately for each type of case: karta pobytu, zezwolenie na pracę, obywatelstwo. You define the order yourself and the system doesn't impose one.
Do we need to install anything?
No, the system runs in the browser. It works from a phone too: it's the same CRM, adjusted to the screen, and there is no separate app.
Your data
Where is client data stored and who can see it?
Data is stored on servers in the EU (Paris). Inside the system, only your firm's staff work with it, each within their role: administrator or employee. Every firm is isolated from the others. The owner of LegalizeHub accesses your data only for technical support and only when you ask.
What happens to our data if we leave?
You can export the client list with card data to Excel at any time, without waiting for the paid period to end. Your firm's data is deleted within 30 days after the agreement ends, or earlier on your request.
Is it compliant with GDPR (RODO)?
We can tell you how it's built: data is on servers in the EU, firms are isolated from each other, access is limited by staff roles, and actions are written to a log. That's the technical side. Compliance with GDPR also depends on how the firm itself handles data, so for details write to us and we'll answer with facts.
Price
What happens after the free month?
The first month is free on every plan: add clients and learn the system, payment starts from the second month. After that you are invoiced for the plan you chose. If you don't want to continue, you can export your data to Excel.
Are prices with or without VAT?
Prices are net, that is without VAT: the tax is added on the invoice. If you pay for a year, the monthly price is 25% lower.
What if we need more users than the plan allows?
Each plan has a fixed user limit; extra seats can't be bought separately. If you are running out of room, move up to the next plan: the features are the same on all of them, only the limits and the storage differ. If you need more than the largest plan offers, write to us.
Your firm's clients
How does a client fill in the questionnaire, and do they need an account?
You send the client a link and they fill in the questionnaire in their own language: Polish, Ukrainian, Russian or English. No account is needed. The data goes into the client card. A separate client portal, where the client sees documents and the case status, is available by invitation.
How does a client pay?
Payment goes through a Tpay link. The client pays online via the link, and you see the payment in the client card. The payment plan for the case and the record of payments are kept in the same system.
Which languages does the system work in?
The interface is available in Polish, Ukrainian, Russian and English. Clients fill in the questionnaire in one of the same four languages.
Support
Who answers questions?
The owner and developer of LegalizeHub answers personally, in Russian, Ukrainian and Polish. You'll find how to reach us on the Contact page.
Didn't find your answer?
Write to us and we'll get back to you. Or request a demo and we'll show you the system using your own cases.
Write to us